Protecting Your Personal Information
Last Updated: March 16, 2026
1. Introduction
At SoftSkill Mentor Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website located at https://softskillmentor.com and any related services (collectively, the "Site").
We respect your privacy and are committed to protecting the personal information you share with us. Please read this privacy policy carefully to understand our practices regarding your personal data and how we will treat it.
2. Information We Collect
We may collect and process the following categories of personal information:
3. How We Collect Information
We collect information through various methods:
Direct Collection:
- Registration and enrollment forms
- Contact forms and inquiries
- Newsletter subscriptions
- Free resource downloads
- Feedback and survey responses
Automatic Collection:
- Cookies and similar technologies
- Web server logs
- Analytics tools
4. How We Use Your Information
We use the information we collect for various purposes:
Service Provision:
- To provide and operate our training programs and services
- To process enrollments and manage your account
- To communicate with you about your enrollment status
- To provide customer support and respond to inquiries
Communication:
- To send you important notices about your account or services
- To send marketing communications (with your consent)
- To respond to your comments, questions, and requests
Improvement and Analytics:
- To monitor and analyze trends and usage
- To improve our services and user experience
- To customize content and recommendations
- To measure the effectiveness of our communications
Legal Compliance:
- To comply with legal obligations
- To protect our rights and property
- To enforce our terms and conditions
5. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers:
We may share your information with trusted third-party service providers who assist us in operating our business, conducting business, or serving our users, provided they agree to maintain the confidentiality of your information.
- Payment processors
- Email service providers
- Analytics services
- Hosting providers
Legal Requirements:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
Protection of Rights:
We may disclose your information to protect our rights, privacy, safety, or property, and that of our users or others.
6. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and databases
- Encryption of sensitive data transmission
- Access controls and authentication procedures
- Regular security audits and assessments
- Employee training on data protection practices
While we strive to protect your personal information, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions: 2 years
- Enrollment records: 5 years
- Email subscription lists: Until unsubscribed
- Free resource download records: 3 years
When your information is no longer needed, we securely delete it according to our data retention policies.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access: The right to obtain a copy of your personal information
- Rectification: The right to have inaccurate information corrected
- Erasure: The right to have your information deleted
- Restriction: The right to restrict processing of your information
- Data Portability: The right to receive your information in a structured format
- Objection: The right to object to processing of your information
- Withdraw Consent: The right to withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the information provided below.
9. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small data files stored on your device.
Types of cookies we use:
- Essential Cookies: Necessary for the website to function properly
- Analytical Cookies: Help us understand how visitors interact with our site
- Functional Cookies: Enable enhanced functionality and personalization
- Marketing Cookies: Used to deliver relevant advertisements
You can control cookie preferences through your browser settings. Note that disabling certain cookies may impact your experience on our site.
10. Third-Party Services
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.
Specifically, our website integrates with:
- Google Analytics for website analytics
- Google Maps for location services
- Social media platforms for sharing content
- Email service providers for communications
11. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately, and we will take steps to delete such information.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email:
info@softskillmentor.com
By Phone:
+91 9154829627
By Mail:
SoftSkill Mentor Academy
Office No: 301, 3rd Floor, Walchand House Happy Colony Lane, 1, Warje Malwadi Rd,
above PNG & sons Jwellery store, Kothrud, Pune, Maharashtra 411038
Data Protection Officer:
For data protection inquiries, please contact our designated Data Protection Officer at info@softskillmentor.com
